Support
Support & RMA
We are personally at your service
Warranty:
Each of our computers comes with a 3 year guarantee. (Extendable up to 5 years)
Support:
All of our systems come with the promise of lifelong support.
Just let us know how we can help.
Advance replacement service:
If possible and by your request, we are happy to send you any necessary spare parts.
Please contact support or send us an email.
RMA:
We offer a quick and easy return service:
just fill out the form found at the bottom of the page and send us the computer. We'll handle the rest.
Questions:
We are happy to answer any questions you may have or provide additional information regarding our products!
To get in touch with us just click on "contact".
Your direct contact person
Service
Repair service
After the warranty: Repairing a product is often more efficient than throwing it away, and better for the environment!
Replacement parts
For an especially long lifespan - even years later.
Returns
After the standard usage time, we offer to repurchase your device and professionally dispose of it.
RMA
For complaints and returns, please fill out this RMA form and press "Submit". Your RMA case is then created with us and you can send us your system directly.
RMA conditions / procedure:
- Every return must be free of charge (customer pays for the return, TX team for the return).
- We reserve the right to refuse to accept goods sent freight collect.
- If the sent item is outside the guarantee period, you will receive a non-binding offer for a repair from us.
- Data can be lost during error analysis or repairs. Please back up all important data.
- Unless otherwise agreed: Please return the entire scope of delivery. If you should retain a component, please make a note on this RMA form.
- Please do not send us any parts or accessories that are not part of the original scope of delivery, we cannot guarantee that they will be returned.
- TX-Team assumes no liability for third-party software or hardware / BIOS / software settings.
Please use the following return address:
TX-Team GmbH
RMA
Nonnenwaldstrasse 25
82377 Penzberg
Germany
TX-Team GmbH
RMA
Nonnenwaldstrasse 25
82377 Penzberg
Germany